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FAQ

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Seller

How do I set up a Digjack Shop?

Setting up a shop is easy. First visit the Sell page, complete the application and wait for the Digjack team to contact you! If you have successfully applied for a Digjack shop then you will have access to your own Shop Dashboard – the place where you can set up the look and feel of your shop, fill it with stock, set your policies, optimise for the web and set many other great features that will assist you in the day to day running of the shop. Features are intuitive and easy to use. You can find out more by reading the Digjack Seller’s Guide: Setting up a shop, located at the bottom of this page.

What type of products can I sell?

Toys, games and associated products for sale on Digjack can be either new, pre-owned or vintage and should fit within one of the primary categories, their sub-categories or relate to them as closely as possible. All items must fit broadly within the term collectible. This includes one-offs, limited editions, items recognised or established collections, classic toys and games and other items and ephemera that have become collectible. Items to be avoided are mass-market and high volume toys and games that have no or limited collectible value or other items that do not relate to Digjack’s primary categories.

What fees do I pay as a shop owner?

Digjack offers a competitive commission fee of 3.5% of the total transaction value (including any postage and packing costs applied to item or items. There is a standard 2.9% plus 30c charge for the total transaction (including any taxes collected by the seller) by our third party payment service provider STRIPE.  When you enter a price for any listing you will see the price with the Digjack fee visible. Digjack does not ask for any monthly, or other fixed charges so you only get charged commission on what you sell.

How do I create a listing?

Creating a listing is a really simple process with bulk upload or single entry options. You can add titles, multiple images and a short description of each item as well as setting tax and shipping preferences, stock management options as well as defining a category, sub-category and other key attributes to ensure you items are fully searchable.

How do I solve a dispute?

First, it’s worth minimizing the risk of a dispute by ensuring: your listing title, description and associated images are accurate and highlight any issues such as damage etc., state clearly your policy on returns, refunds and exchanges, set reasonable expectations with postage dispatch times, ensure your chosen shipping method offers insurance and tracking options.

If after complying with all of the above a dispute still arises, then make sure you open a dialogue with the buyer as soon as possible and ensure your correspondence is polite and professional. For more information refer to Digjack terms and conditions.

How do I promote my Digjack Shop?

As the owner of a Digjack Shop you’ll have your own shop page with a dedicated search filtering facility. You can tune the shop to ensure it is search engine optimised (the Digjack site in general is optimized however, there are setting in your Shop Dashboard to allow you further SEO control). Every Digjack Shop will have the opportunity to be featured regularly on the Digjack homepage Feature Shop banner. Time allocation will be discretional. We also encourage all shop owners to maximize exposure through their own social media channels.

Can I discount selected products?

Yes. When you create a listing in the Shop Dashboard you have the option to offer a discounted price. When you create any listing you will enter a number in the field marked ‘Price’ immediately below the ‘Title’ field. To the right of the ‘Price’ field you will see a second active field with the title ‘Discounted price’. Type in your discounted price here and this will appear on the completed listing once the listing has been saved.

Discounted listings will be displayed with a red mark and customers will be able to see the discounted price along with the original price. This discount can be edited via the Shop Dashboard at anytime or removed as and when the discount period is concluded.

What type of payments do Digjack facilitate?

All payment transactions on Digjack are done using Stripe Checkout. This allows you a secure way of receiving payment from buyers using most major card types. If you don’t have an existing Stripe account you’ll be requested to create one during you shop set up. This is a simple, one-time-only process and takes less than one minute. After that, everything is quick and easy!

How do I manage my shop dashboard?

Your Shop Dashboard is set up to make your shop run as smoothly as possible! It is accessed from you’re My Account page or from by clicking on the link on your shop page itself. We recommend you make regular visits to you Shop dashboard to access key features such as reviewing orders and reports, and to read reviews and messages and other useful stuff.

Buyer

How do I update my personal details?

When you create a Digjack account you will be asked to enter a username, email address and password. Once your account is activated you will have access to My Account dashboard. Here you can edit your personal and log-in info, add addresses, review payment cards and recent orders.

I have a question about an item. How do I contact the shop owner?

You can contact the seller via the ‘Contact Seller’ facility on either Sellers shop page or in the tab below the main item image on the item detail page. Ensure your correspondence clearly identifies the item, price and date of purchase so the seller can respond appropriately.

How do I know if a vintage item is genuine?

Digjack requests that all Sellers ensure they label their items clearly and correctly and avoid anything that may mislead a buyer. However, we cannot verify the authenticity of individual items our sellers have listed. It is good practice to perform due diligence if an items authenticity is in question. You can do this by referencing specialist websites or contacting the manufacturer or trademark owner directly. If in doubt ask!!

How do I buy an Item?

You can find items to buy in several way: by browsing the recent listing on the home page, by selecting a category or visiting a shop page and either browsing the visible listings or using the search filters to look for specific items. Once you have found the item you want to purchase make sure you review all the available images, read the item description, check any relevant reviews and ensure the sellers policies are compatible with your needs. Once you are satisfied you have the item you want, simply click on the red ‘Buy it now’ button to the right of the item image. That will take you straight to the checkout where you will be asked to confirm your details, preferred method of postage and other information in preparation for making payment.

How do I pay for my purchase?

All payment transactions on Digjack are done using Stripe Checkout. This allows you a secure way of paying using most major card types. If you already have a Stripe account then you can complete the transaction straight away. If this is the first time you’ve made a purchase from Digjack and you don’t have an existing Stripe account you’ll be requested to create one. This is a simple, one-time-only process and takes less than one minute. After that, the next time you arrive at the checkout it’s quick and easy!

To pay for an item:

Select Cash on delivery or STRIPE PAYMENTS

Enter your payment information

Review your order details

Check the terms and conditions box

Click on the place order button

How do I track my order?

Each Digjack Shop uses its own preferred courier company to ship orders. We advise all our shops to include parcel tracking information when they send an email confirmation to you that your order is ready for despatch. This will usually include a tracking number so you can keep up to date with delivery information. If you don’t receive a tracking number, please contact the seller.

I haven’t received my item yet

There are various postage options you can choose when purchasing an item. Usually these will have differing delivery date estimates.  If the item you purchased has failed to arrive on its estimated day of delivery you should contact the seller. You can contact the seller via the ‘Contact Seller’ button on Sellers shop page. Ensure your correspondence clearly identifies the item, price and date of purchase so the seller can respond appropriately.

I received my item but it is not what I ordered

If the item you receive is damaged, wrong or simply does not match its description, you should contact the seller as soon as possible so they can help you with the issue. You can contact the seller via the ‘Contact Seller’ facility on Sellers shop page. Ensure your correspondence clearly identifies the item, price and date of purchase so the seller can respond appropriately.

How do I get a refund?

Each shop on Digjack has its own policy on refunds and exchanges. These policies can be viewed on each individual shop page. If you require a refund for a recently purchased item you should contact the seller from which you made the purchase. It’s good practice to review a seller’s policy or contact them prior to making a purchase.

Import fees: who pays?

Any Import fees or duties incurred are the responsibility of the buyer. Be sure before agreeing to purchase an item that requires international shipping, that you are familiar with your country’s customs, taxes and importing laws.

Import duties and taxes will generally be collected by your courier prior to delivering your package. Europe has a variety of VAT and Duty thresholds – you can find a calculator here:  Import Calculator

How Do I keep up to date with the latest Digjack news?

As a Digjack member you’ll receive information on all things from competitions and events to important site updates and more. Of course, you can manage your preferences and unsubscribe at any time!

Sellers Support Documents

Need help setting up your shop? Check out our Seller’s Guides

Have a question? Ask us anything!